Safan Ecommerce – Refund Policy

Thank you for shopping at Safan Ecommerce. We want you to be completely satisfied with your purchase. If you are not, we offer refunds and/or exchanges under the following conditions:

1. Eligibility for Refunds/Exchanges:

  • You must request a refund or exchange within [Number] days of receiving your order.
  • The product must be in its original condition, unused, and with the original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • Certain products are not eligible for refunds or exchanges due to hygiene reasons, perishable nature, or other specific reasons. These exclusions will be clearly stated on the product page. (Examples: Intimate apparel, food items, personalized items, etc.)

2. Non-Refundable Items:

The following items are generally non-refundable:

  • Gift cards
  • Downloadable software
  • Personalized or custom-made items
  • Perishable goods
  • Health and personal care items (due to hygiene reasons)
  • Sale items (unless otherwise stated)

3. Refund Process:

  • To initiate a refund or exchange, please contact us at [info@safanecommerce.com] with your order number and reason for the return.
  • We will provide you with a return shipping address and instructions.  
  • You are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part.  
  • Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed within [Number] business days and credited to your original payment method.  

4. Exchanges:

  • If you wish to exchange a product, please contact us to confirm availability.
  • You are responsible for the return shipping costs, as well as the shipping costs for the new item.
  • Once we receive the returned product, we will ship the exchanged item to you.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately with photos or videos of the damage.  
  • We will arrange for a replacement or a full refund, including return shipping costs.

6. Late or Missing Refunds:

  • If you haven’t received a refund within [Number] business days of our confirmation, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.
  • If you have done all of this and you still have not received your refund, please contact us at [info@safanecommerce.com].  

7. Sale Items:

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless explicitly stated in the sale terms.

8. Shipping Costs:

  • Original shipping costs are non-refundable, unless the return is due to a defective product or an error on our part.

9. Contact Us:

If you have any questions regarding our refund policy, please contact us at info@safanecommerce.com

This is a sample refund policy and may not cover all situations. It is recommended that you consult with legal counsel to ensure that your Refund Policy is comprehensive and complies with all applicable laws and regulations. You should also replace the bracketed information with your specific details. Be sure to clearly define what constitutes a “defective” product and other specifics relevant to your business.